Most organizations recognize the importance of Information and Communications Technology (ICT) but struggle to make it work to their competitive advantage. Protocol IT Consulting Services helps clients align their ICT investments to their business goals, improving productivity and operational efficiency through meticulous planning and project execution.
More often than not, IT strategies are a balancing act between reaping the benefits of new technology and sweating existing assets. Our expert IT consulting and professional services team know how to leverage the latest technology for business advantage while ensuring the maximum return on legacy systems which still have a role to play. Our IT Consultants can help you re-engineer processes and improve performance to make your business more agile and competitive.
Protocol offers Standard 8x5 and 24x7 Contracts as well as Tailor-made SLA Contracts to clients in the ICT Domain. Our highly certified resources provides Onsite and remote support for our clients 24x7. Supporting these resources is a proven set of tools and processes that allow quick detection of incidents and ticket generation and routing insuring quick incident resolution.
The support service and after care we provide to our customers is the corner stone to our success.SME and Mid-Size organizations have limited resources of help and very often no IT department. They look to Protocol Systems not just for advice on how HW/SW works.
Over the years Protocol has built partnerships with reputable technology vendors. Our market footprint and vendor relationships allow us to benefit from attractive rates, and ensure that our solutions benefit our clients’ technology needs.