CTI Applications
Achieve workforce flexibility and scale with CTI to connect your phone system with other communication resources
Computer telephony integration solutions are required elements in the success of modern business environments. CTI solutions offer you the freedom to choose the right solution between a web-based agent desktop programs that works alongside your existing systems, or a fully integrated CTI solution that combines your existing systems into one unified desktop Interface.
CTI applications integrate with any Customer Database and provides the CTI functionalities. CTI has been integrated with Microsoft Outlook for full-fledged multimedia functionalities like CALL/SMS/FAX.
Technology partners includes Avaya, 3CX, Microsoft.
Technology Partners
Over the years Protocol has built partnerships with reputable technology vendors. Our market footprint and vendor relationships allow us to benefit from attractive rates, and ensure that our solutions benefit our clients’ technology needs.
